Frequently Asked Questions

Our products are thoughtfully formulated using botanical ingredients selected with intention — not trends. Every product is tested and approved by our own family before it is offered to yours.

We formulate with a strong preference for botanical and naturally derived ingredients while also selecting modern ingredients when they improve stability, texture, safety, or performance. Our goal: clean, effective formulas with ingredients you can understand.

No. We do not test finished products on animals.

Many customers with sensitive skin enjoy our products, but every skin type is unique. We recommend patch testing any new product before full use. Note: The Mature Radiance Face Oil contains Tamanu oil, which may cause sensitivity in individuals with tree nut or latex allergies.

Most of our products are vegan. The Comfrey/Arnica Body Salve contains Beeswax (Cera Alba). All other products are formulated without animal-derived ingredients.

Anhydrous (water-free) products — facial oils, body oil, and the Comfrey Salve — have an 18–24 month shelf life stored correctly (cool, dark, below 75°F). Water-based formulas including the Radiance Foaming Gel and Scalp Revive Serum have a 12–18 month shelf life.

Step 1 — Radiance Foaming Gel: Cleanse and prepare skin.
Step 2 — Radiance Glow Accelerator: Apply to clean skin to support hydration and radiance.
Step 3 — Lumina Face Oil: Seal in moisture for a healthy natural glow. Use morning and/or evening.

Many customers notice immediate improvements in feel and hydration. Visible improvements in radiance and even skin tone may take several weeks of consistent use.

With consistent morning and evening use: the Radiance Foaming Gel (6 fl oz) typically lasts 60–90 days. The Radiance Glow Accelerator and Lumina Face Oil (1 fl oz each) typically last 45–60 days.

Yes. Each step is available individually on our Shop page. The three steps are designed to work together — results from the full Ritual are greater than any single product used alone.

An anhydrous botanical comfort balm made with infused oils of St. John's Wort, Comfrey, Arnica, and Prickly Ash — prepared through a 6-week plant infusion process. Designed for areas of joint tension, muscle discomfort, and localized soreness.

⚠ No. The Comfrey/Arnica Body Salve is not recommended for use during pregnancy. Contains Symphytum Officinale (Comfrey) Root Oil, Arnica Montana Flower Extract, and Syzygium Aromaticum (Clove) Bud Oil. Please consult your physician if pregnant, breastfeeding, or trying to conceive.

Orders ship within 48 hours. You will receive tracking information once your order ships.

Yes — free shipping on all orders over $75.00 at Shopify checkout.

Yes, within 7 days of delivery for items that are unopened and unused, with our approval first. Please see the Returns, Refunds and Guarantee section below.

Trying a new skincare product can feel like a risk, especially when your skin is sensitive. If a product does not agree with your skin during your first 10 days of use, email us at support@ourmoringa.com and we will refund the price of that product.

This guarantee covers skin compatibility only. It applies once per customer, only to first-time orders of full-size products, and to a maximum of one product per order. If you bought the Moringa Radiance Ritual, we refund only the one product that does not agree with your skin, at the price you actually paid for it, not its full retail price. Shipping costs are non-refundable.

We accept returns within 7 days of delivery for items that are unopened, unused, in their original packaging with seals intact, and with proof of purchase. Please email support@ourmoringa.com for approval before sending anything back. The customer pays return shipping, and a 25% restocking fee applies. Approved refunds are issued within 10 business days of inspection.

Please inspect your order when it arrives. If you receive an incorrect item or an item is missing, contact us within 7 days of delivery. Include your name, order number, and clear photographs of the products and shipping package.

If your order arrives damaged or leaking, contact us within 7 days of delivery. Please include your name, order number, photographs of the damaged product, and photographs of the shipping box and packaging.

Keep the product, shipping container, and all packaging until your claim has been resolved. We will need your assistance in working with the shipping carrier and verifying the damage. Our products are shipped with a $100 shipping insurance policy.

Orders begin processing shortly after they are placed. We cannot guarantee that an order can be changed or canceled after submission. If an order has already been processed or shipped, it cannot be canceled.

Original shipping charges and expedited-shipping fees are non-refundable.

Contact us at support@ourmoringa.com and include your name and order number.