Refund policy

Returns

We accept returns within 7 days of delivery. To be eligible, an item must be:

  • Unopened and unused
  • Still in its original packaging, with the seals intact
  • Returned with proof of purchase

The customer pays for return shipping. Because we make our products in small batches, a 25% restocking fee applies to every return. Please get our approval before you ship anything back, because packages that arrive without approval will be declined.

To start a return, email us at support@ourmoringa.com.

Used products cannot be returned. If a product does not agree with your skin, please see our Guarantee below.

Refunds

When we receive and inspect your return, we will email you to let you know whether it has been approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may need extra time to post it.

If 15 business days pass and you still do not see your refund, please email us at support@ourmoringa.com.

Damaged, defective or incorrect items

Please check your order when it arrives. If an item is damaged, defective, or not what you ordered, email us within 7 days of delivery so we can look into it and make it right. Please include your order number and photos of the product and its packaging. Claims made after 7 days may not qualify for a replacement or refund.

The Our Moringa Guarantee

Trying a new skincare product can feel like a risk, especially when your skin is sensitive. That is why we stand behind every first-time purchase with our guarantee.

If a product does not agree with your skin during your first 10 days of use, email us and we will refund the price of that product.

This guarantee covers skin compatibility only. It does not apply to personal preference, routine or layering needs, the expectation that a product will replace other skincare, value judgments, or a change of mind.

  • This guarantee applies once per customer
  • It is valid only on first-time orders of full-size products
  • It covers a maximum of one product, even if several were bought in the same order
  • If you bought the Moringa Radiance Ritual and one of its three products does not agree with your skin, we refund only that one product. Your refund is the price you actually paid for it, which for the Ritual is that product's share of the Ritual price you paid, not its full retail price.
  • Shipping costs are non-refundable

Exceptions and non-returnable items

The following are not eligible for return:

  • Gift cards
  • Final-sale items

If you are not sure whether your item qualifies, please email us before sending anything back.